LiveChat vs Freshchat
Both charge per agent, and their entry tiers tie exactly at $19 a month billed annually. The gap opens at the mid tier, where Freshchat Pro costs $30 less per agent, and at the free tier, where only Freshchat has one.
Pick LiveChat if bundled AI matters: resolutions included in the price. Pick Freshchat if a free start or a cheaper mid tier matters: $0 for up to 10 agents, Pro at $49 a month billed annually.
LiveChat links on this page are affiliate links. Freshchat links are plain homepage links.
All prices below are the prices shown on the vendors' pricing pages: LiveChat on October 29, 2026, Freshchat on October 30, 2026. Monthly means billed monthly, annual means the monthly equivalent billed annually. LiveChat's pricing page now sells its plans as Text plans for new trials; the plan names and prices below are the current ones.
| LiveChat | Freshchat | |
|---|---|---|
| Entry, billed monthly | Essential, $25 per user per month | Growth, $23 per agent per month |
| Entry, billed annually | Essential, $19 per user per month billed annually | Growth, $19 per agent per month billed annually |
| Mid tier, billed monthly | Growth, $99 per user per month | Pro, $59 per agent per month, labeled Most Popular |
| Mid tier, billed annually | Growth, $79 per user per month billed annually | Pro, $49 per agent per month billed annually |
| Top tier | Enterprise, custom price | Enterprise, $79 per agent per month billed annually ($95 billed monthly) |
| Pricing model | Per user per seat, no conversation cap stated; no fixed user cap stated for self-service teams | Per agent per seat; Free covers up to 10 agents; no numeric agent limit stated for paid plans |
| Free plan and trial | No free plan; 14-day free trial, no credit card required | Free plan at $0 for up to 10 agents; 14-day trial with Enterprise plan access, then a plan must be selected and paid by credit card to continue, or the account is suspended |
| AI included | 10 AI resolutions per month on Essential, 200 on Growth | Freddy AI Agent $49 per 100 sessions with the first 500 sessions included; Freddy AI Copilot $29 per agent per month billed annually ($35 billed monthly) on Pro and Enterprise only |
The entry tie is exact billed annually: at 1 agent, LiveChat Essential is $19 and Freshchat Growth is $19; at 5 agents, $95 against $95; at 10 agents, $190 against $190. Billed monthly, Freshchat wins entry by $2 per agent: at 5 agents, $125 against $115; at 10 agents, $250 against $230. At the mid tier billed annually, Freshchat Pro wins by $30 per agent: at 5 agents, $395 against $245; at 10 agents, $790 against $490.
Billed annually, entry is a dead tie at $19 per agent. Billed monthly, Freshchat wins entry by $2 per agent. At the mid tier the gap is wide: Freshchat Pro at $49 billed annually against LiveChat Growth at $79, a $30 per agent difference that grows with the team.
Freshchat has a free plan at $0 for up to 10 agents, with a chat widget, shared inbox, email, and roles and permissions. LiveChat has no free plan and a 14-day free trial with no credit card required. A buyer who wants to start at $0 picks Freshchat.
LiveChat bundles AI resolutions into the plan price: 10 per month on Essential, 200 on Growth. Freshchat meters AI: Freddy AI Agent at $49 per 100 sessions with the first 500 sessions included, and Freddy AI Copilot at $29 per agent per month billed annually ($35 billed monthly) on Pro and Enterprise only. Heavy AI use costs more on Freshchat; light use costs nothing extra on LiveChat.
Freshchat sells day passes for occasional agents instead of a full license: $2 on Growth, $7 on Pro, and $12 on Enterprise. LiveChat states no equivalent day-pass option. A team with part-time agents saves on Freshchat.
AI is bundled and the trial needs no card. From $19 per user a month billed annually, with 10 AI resolutions a month on Essential and a 14-day free trial with no credit card required.
Free start and cheaper mid tier. Free plan at $0 for up to 10 agents, Growth at $19 a month billed annually, Pro at $49, with day passes for occasional agents.
For entry annual billing, the two tie, so the pick turns on free plan and AI: Freshchat for a free start and a cheaper Pro tier, LiveChat for bundled AI resolutions and a no-card trial.
Entry tiers tie billed annually: LiveChat Essential and Freshchat Growth are both $19 per agent per month billed annually. Billed monthly, Freshchat Growth at $23 beats LiveChat Essential at $25. At the mid tier, Freshchat Pro at $49 billed annually ($59 billed monthly) beats LiveChat Growth at $79 billed annually ($99 billed monthly).
Freshchat has a free plan at $0 for up to 10 agents. LiveChat has no free plan.
Both offer 14-day trials. LiveChat's trial requires no credit card. Freshchat's trial gives Enterprise plan access for 14 days, then requires selecting a plan and paying by credit card to continue, or the account is suspended.
LiveChat includes 10 AI resolutions per month on Essential and 200 on Growth. Freshchat's Freddy AI Agent costs $49 per 100 sessions with the first 500 sessions included, and Freddy AI Copilot costs $29 per agent per month billed annually ($35 billed monthly) on Pro and Enterprise only.
LiveChat states no fixed user cap for self-service teams. Freshchat Free covers up to 10 agents, and its pricing page states no numeric agent limit for paid plans, so none is assumed for them.
Freshchat day passes give temporary access for a day for occasional agents instead of a full license: $2 on Growth, $7 on Pro, and $12 on Enterprise. LiveChat states no equivalent day-pass option.
Method. Prices on this page were read from the vendors' pricing pages: LiveChat on October 29, 2026, Freshchat on October 30, 2026. Every price states whether it is billed monthly or annually, and whether it is per user or per agent. Where Freshchat's pricing page states no numeric agent limit for paid plans and ambiguous Enterprise Copilot annual wording, this page says so instead of substituting a figure. The seat totals are seat counts times stated per-agent prices. LiveChat links on this page are affiliate links; Freshchat links are plain homepage links.