LiveChat vs Tidio
LiveChat charges per seat and never caps your conversations. Tidio charges per workspace by conversation volume and starts free. The cheaper one depends on how many people answer chats and how many conversations you get.
Pick Tidio if volume is low: a $0 free plan and $24.17 a month for 100 billable conversations. Pick LiveChat if volume is high or unpredictable: per-seat pricing with no conversation cap, from $19 per user a month.
LiveChat links on this page are affiliate links. Tidio links are plain homepage links.
All prices below are the prices shown on the vendors' pricing pages on October 29, 2026. Monthly means billed monthly, annual means the monthly equivalent billed annually. LiveChat's pricing page now sells its plans as Text plans for new trials; the plan names and prices below are the current ones, and nothing changes for existing LiveChat customers.
| LiveChat | Tidio | |
|---|---|---|
| Entry, billed monthly | Essential, $25 per user per month | Starter, $29 per month per workspace, 100 billable conversations |
| Entry, billed annually | Essential, $19 per user per month billed annually | Starter, $24.17 per month billed annually, labeled 2 months free |
| Mid tier, billed monthly | Growth, $99 per user per month | Growth, from $59 per month per workspace, from 250 billable conversations |
| Mid tier, billed annually | Growth, $79 per user per month billed annually | Growth, from $49.17 per month billed annually |
| Top tier | Enterprise, custom price | Plus, from $300 per month plus monthly usage; Premium, contact for pricing |
| Pricing model | Per user per seat, no conversation cap stated | Per workspace by conversation volume; up to 10 seats on self-serve plans |
| Free plan and trial | No free plan; 14-day free trial, no credit card required | Free plan $0 with 50 billable conversations; 7-day free trial on paid plans, no credit card required |
| AI included | 10 AI resolutions per month on Essential, 200 on Growth | Lyro AI conversations, first 50 free for life; Lyro AI Agent add-on from $32.50 per month billed annually |
The models cross over with team size. At 1 user on annual billing, LiveChat Essential is $19 against Tidio Starter at $24.17. At 5 users, LiveChat Essential is $95 a month while Tidio Starter stays $24.17 for the workspace, but Tidio Starter caps at 100 billable conversations and LiveChat has no cap stated.
LiveChat scales with people: every user who answers chats needs a seat, and there is no conversation cap stated. Tidio scales with volume: the workspace price covers up to 10 seats on self-serve plans, and the bill is set by billable conversations. A team of five pays $95 a month for LiveChat Essential on annual billing and $24.17 for Tidio Starter, but only Tidio stops at 100 conversations.
Tidio has a $0 free plan with 50 billable conversations, plus a 7-day free trial on paid plans. LiveChat has no free plan and a 14-day free trial with no credit card required. A buyer who wants to start at $0 picks Tidio; a buyer who wants two weeks to test a paid plan picks LiveChat.
LiveChat bundles AI resolutions into its plans: 10 a month on Essential, 200 on Growth. Tidio's Lyro AI conversations start with 50 free for life, and the Lyro AI Agent add-on starts at $32.50 a month on annual billing. Neither AI offer is free beyond its stated limit.
LiveChat's pricing page now presents its plans as Text plans for new trials, and its FAQ states nothing changes for existing LiveChat customers. The older LiveChat plans remain on a legacy page for current customers. The prices on this page are the current Text plan prices, which match the Essential $19 and Growth $79 figures used across this site.
Volume is high or unpredictable, or your team is growing. Per-seat pricing with no conversation cap stated, from $19 per user a month billed annually, with a 14-day free trial and no credit card required.
Volume is low and you want to start free. Free plan at $0 with 50 billable conversations, Starter at $24.17 a month billed annually for 100, with a 7-day free trial and no credit card required.
For most small teams with low volume, Tidio is the pick: free to start and $24.17 a month for the workspace. LiveChat is the pick when conversations are heavy or growing and a cap would cost more than a seat.
It depends on team size. For one user on annual billing, LiveChat Essential is $19 per user per month against Tidio Starter at $24.17 per workspace per month. For five users, LiveChat Essential is $95 per month while Tidio Starter stays $24.17, but Tidio Starter caps at 100 billable conversations. Tidio also has a $0 free plan; LiveChat has none.
Tidio has a free plan at $0 with 50 billable conversations. LiveChat has no free plan; it offers a 14-day free trial with no credit card required.
LiveChat charges per user per seat, with no conversation cap stated. Tidio charges per workspace by conversation volume, with up to 10 seats on self-serve plans.
LiveChat includes 10 AI resolutions per month on Essential and 200 on Growth. Tidio's Lyro AI conversations start with 50 free for life, and the Lyro AI Agent add-on starts at $32.50 per month on annual billing.
Overage rates for Starter and Growth were not stated on Tidio's pricing page checked, so this page claims none.
LiveChat, at 14 days with no credit card required, against Tidio's 7-day free trial with no credit card required, plus Tidio's free plan.
Method. Prices on this page were read from the vendors' pricing pages on October 29, 2026. Every price states whether it is billed monthly or annually, and whether it is per user or per workspace. No price was calculated from another price, except the $95 five-user figure, which is 5 times the stated $19 per-user price. LiveChat links on this page are affiliate links; Tidio links are plain homepage links.