LiveChat vs Olark
Olark sells two different products: human-only chat at $29 an agent, and an AI agent at $400 a month billed annually with unlimited conversations and no token costs. LiveChat is cheaper than both, but its AI is metered where Olark's is not.
Pick LiveChat if price matters: $19 a month billed annually at entry, $79 at the AI tier. Pick Olark if unlimited AI matters: no token costs and no overages, at $400 a month billed annually.
LiveChat links on this page are affiliate links. Olark links are plain homepage links.
All prices below are the prices shown on the vendors' pricing pages: LiveChat on October 29, 2026, Olark on October 30, 2026. Monthly means billed monthly, annual means the monthly equivalent billed annually. LiveChat's pricing page now sells its plans as Text plans for new trials; the plan names and prices below are the current ones. Olark's prices carry no currency code on its pricing page.
| LiveChat | Olark | |
|---|---|---|
| Human chat only | Essential, $19 per user per month billed annually ($25 billed monthly) | Live Chat only, $29 per agent per month, billing period not stated |
| AI tier | Growth, $79 per user per month billed annually ($99 billed monthly), 200 AI resolutions per month | Standard AI Website Agent, $400 per month billed annually ($4,800 per year), unlimited conversations, no token costs, no overages |
| AI seats | Per user per seat, no fixed user cap stated for self-service teams | One human agent seat included with the AI agent; additional seats $29 per agent per month, billing period not stated; FAQ examples: 2 agents $429 per month, 3 agents $458 per month |
| Top tier | Enterprise, custom price | Custom packages for power users and enterprise, price not stated, talk to sales |
| Free plan and trial | No free plan; 14-day free trial, no credit card required | No free plan; Live Chat 14-day free trial, no credit card required; AI agent trial length not stated; free one-minute site preview builder, not a full-product free plan |
| AI included | 10 AI resolutions per month on Essential, 200 on Growth | Aiden AI engine: unlimited visitor questions, automatic FAQ and knowledge updates, lead capture and qualification, proactive engagement, white glove support and account management, no token limits |
At the human-only tier, LiveChat Essential at $19 billed annually undercuts Olark's $29 per agent rate, though Olark's rate carries no stated billing period, so no monthly-to-monthly total is claimed here. At the AI tier billed annually, at 1 agent, LiveChat Growth is $79 and Olark's AI agent is $400; at 2 agents, $158 against Olark's FAQ example of $429; at 3 agents, $237 against $458. Olark's AI costs about five times LiveChat's AI tier at 1 agent, and the gap narrows as seats are added because Olark charges for the AI once.
LiveChat meters AI resolutions: 10 per month on Essential, 200 on Growth, with extra resolution packs sold separately. Olark's AI agent offers unlimited conversations with no token costs and no overages, powered by its Aiden engine, with automatic FAQ and knowledge updates, lead capture, and proactive engagement. A buyer with heavy AI volume pays for every resolution on LiveChat and nothing per conversation on Olark.
LiveChat is cheaper than both Olark options: $19 billed annually at entry against Olark's $29 human-only rate, and $79 billed annually at the AI tier against Olark's $400 billed annually. Olark's AI premium is $321 a month at 1 agent billed annually, narrowing to $221 at 3 agents because Olark charges for the AI once and $29 per extra seat.
LiveChat offers a 14-day free trial with no credit card required. Olark's human-only live chat offers a 14-day free trial with no credit card required, and its FAQ confirms a free trial with no card on both the human-only and AI options, but the AI trial length in days is not stated.
LiveChat charges per user per seat at every tier. Olark's AI agent includes one human seat and adds $29 per extra seat, so the AI cost does not multiply with the team: 2 agents $429 a month and 3 agents $458 a month by its FAQ examples, against $158 and $237 for LiveChat Growth billed annually.
Cheaper at entry and on AI, with a stated trial. From $19 per user a month billed annually, Growth at $79 with 200 AI resolutions a month, and a 14-day free trial with no credit card required.
Unlimited AI with no token costs. AI agent at $400 a month billed annually with one human seat included, or human-only chat at $29 an agent with a 14-day free trial and no credit card required.
For price, LiveChat wins at every tier. For unlimited AI conversations with no per-conversation cost, Olark is the pick, at about five times LiveChat's AI tier at 1 agent.
LiveChat at entry and on AI. LiveChat Essential is $19 per user per month billed annually ($25 billed monthly) against Olark human-only live chat at $29 per agent per month with no billing period stated. On AI, LiveChat Growth is $79 billed annually ($99 billed monthly) against Olark's AI Website Agent at $400 per month billed annually.
Neither has a free plan. Both offer trials, and Olark also offers a free one-minute site preview builder, which is not a full-product free plan.
LiveChat offers a 14-day free trial with no credit card required. Olark's human-only live chat offers a 14-day free trial with no credit card required. Olark's AI agent trial length is not stated on its pricing page.
LiveChat meters AI resolutions: 10 per month on Essential and 200 on Growth. Olark's AI Website Agent offers unlimited conversations with no token costs and no overages, powered by its Aiden engine, for $400 per month billed annually.
Olark's AI Website Agent includes one human agent seat, with additional seats at $29 per agent per month. Its FAQ gives two agents at $429 per month and three at $458 per month. The billing period for the $29 additional-seat rate is not stated on the pricing page.
Both are custom at the top. LiveChat Enterprise is custom priced, and Olark's custom packages for power users and enterprise are sales contact only, with no price, seat limit, or billing period stated.
Method. Prices on this page were read from the vendors' pricing pages: LiveChat on October 29, 2026, Olark on October 30, 2026. Every price states whether it is billed monthly or annually, or says the period is not stated where the page does not give one. Where Olark's pricing page states no billing period for the $29 rates, no AI trial length, no monthly-billed AI price, and no currency code, this page says so instead of substituting a figure. The seat totals are seat counts times stated per-seat prices, except Olark's AI totals, which use its FAQ examples. LiveChat links on this page are affiliate links; Olark links are plain homepage links.