Pricing transparency audit
Every gap below is something a vendor's pricing page did not state when it was checked on October 27 and 29, 2026. Nothing here is inferred from a directory or a blog. A gap is not an accusation; it is a question a buyer cannot answer from the page alone.
The most expensive gap: Zendesk's $19 plan includes no live chat at all. The most common gap: a missing billing period, monthly or annual, that makes a true comparison impossible without signing up.
Links on this page are plain homepage links.
Each row states what the pricing page did not say, and why it matters to a buyer. Where a page states a figure, this page uses it; where it does not, this page says so.
| Vendor | What the pricing page does not state | Why it matters |
|---|---|---|
| Zendesk | The $19 Support Team plan includes no live chat; chat starts at Suite Team. (Monthly prices, formerly unstated, are now published in the comparison table: Support $25, Suite Team $69, Suite Professional $149 per agent per month, verified November 2, 2026.) | A buyer who picks the $19 plan for chat pays and still has no chat. |
| Crisp | Annual prices are not publicly shown. Yearly payment can be enabled in the app after subscribing, with no price stated. | A buyer cannot compare Crisp's annual cost against any annual price without subscribing first. |
| Freshchat | Numeric agent limits for paid plans are not stated. Monthly prices were verified on October 30, 2026 (Growth $23, Pro $59, Enterprise $95 per agent). | A buyer cannot confirm the agent cap on a paid plan from the page, so a growing team cannot confirm headroom. |
| Olark | The billing period for its per-agent prices is unstated: human-only $29 per agent per month, with the period unstated, and extra agents at plus $29 per agent per month, with the period unstated. | A per-agent figure without a period cannot be compared against any per-month or per-year price. |
| LiveChat | Trial length for legacy plans is unverified. The current Text plans offer a 14-day trial with no card, but the legacy page states no trial length, so none is claimed for it. | An existing customer reading the legacy page cannot confirm a trial length from it. |
| Intercom | Headline prices are new-customer rates. Essential is $19 per seat per month billed annually for new customers against a $29 list price, and $29 billed monthly against a $39 list price. | A returning or existing buyer may pay the list price, which is about 50 percent higher than the headline annual rate. |
| Tidio | The Plus annual discount is unverified: Plus shows $300 in both billing views. Per-conversation rates for Plus are unverified. | A buyer cannot confirm what Plus costs billed annually, or what extra conversations cost on it. |
| ClickFunnels | Trial length is not stated on the pricing page. The page verifies a 30-day money-back guarantee, not a trial length. | A buyer cannot confirm a free trial exists from the pricing page alone. |
| Systeme.io | The free plan's student limit is inconsistent within the page: the Free tier states 500 students, while the all-plans text states unlimited students. | A free-plan buyer cannot confirm the student limit without asking, and the two statements cannot both be true. |
| Thinkific | No transaction fee is stated on the pricing page checked. | A buyer comparing Thinkific against fee-charging rivals cannot confirm from the page whether Thinkific takes a cut of sales. |
| Brand24 | Annual savings are described as up to 3 months free, while the stated annual rates work out to about 2.4 months of savings: Individual $199 against $249 monthly, Pro $399 against $499 monthly. | The badge overstates the saving by about half a month on the stated rates. |
| Mention | No prices are stated at all. The page shows a single demo-only Company offering, no trial length, and the 30-day figure on its trial button belongs to an Agorapulse trial page, not a standalone Mention plan. | A buyer cannot price Mention at all without a demo, and cannot compare it against any priced rival. |
| Skool | The number of groups included per subscription is not stated. Annual lump sums are not stated, only monthly equivalents ($7.50 Hobby, $82 Pro). Whether a card is required to start the trial is not stated. | A buyer running more than one community cannot confirm the cost from the page, and cannot confirm the annual total or trial terms. |
Two vendors had every checked item stated: prices for both billing periods where applicable, free plan terms, and trial terms. A clean row means the checked items were present, not that the vendor has no fine print anywhere.
Monthly and annual prices stated for all tiers (Basic $10 monthly and $7 annual, Pro $17 and $12.75, Enterprise $25 and $20 per operator), free plan stated (3 operators), 15-day trial with no card stated.
Monthly and yearly prices stated for all tiers (Starter $39 monthly and $29 yearly, Builder $89 and $69, Growth $189 and $139), transaction fee stated (7.5 percent on Starter, 0 percent on higher tiers with Teachable Payments), 7-day trial and 30-day money-back guarantee stated.
Not necessarily. It means the pricing page does not answer the question, so a buyer cannot know without signing up or asking sales. Some gaps are ordinary, like a trial length that varies, and some are costly, like a plan that does not include the feature in its name.
Each vendor's pricing page was read on October 27 and October 29, 2026, with Freshchat re-checked on October 30, 2026, and each gap below is something the page did not state at the time. Nothing here is inferred from a directory, a blog, or another vendor's page.
Because the items checked for those vendors were all stated: prices for both billing periods where applicable, free plan terms, and trial terms. A clean row means the checked items were present, not that the vendor has no fine print anywhere.
Zendesk's $19 Support Team plan includes no live chat, so a buyer who picks it for chat pays $19 per agent and still has no chat. Chat starts at Suite Team at $55 per agent per month billed annually.
No. The picks are made on stated prices and limits. The gaps are listed so a buyer can check them before paying, not so a pick flips on an unknown.
Yes, when vendors change their pages. The price-change log records dated changes, and this page will be re-checked alongside the comparison pages.
Method. Each gap on this page is something the vendor's pricing page did not state on October 27, October 29, or October 30, 2026 (Freshchat re-checked October 30). Stated figures are quoted from those pages. Nothing is inferred from directories, blogs, or other vendors' pages, and no gap is filled with an estimate. The Brand24 saving is arithmetic from stated rates: Individual $199 times 12 is $2,388 against $249 times 12 at $2,988, a $600 saving equal to about 2.4 months at the monthly rate; Pro $399 times 12 is $4,788 against $499 times 12 at $5,988, a $1,200 saving equal to about 2.4 months. Links on this page are plain homepage links.